Terms & Conditions

Perry-Spencer Communications, Inc. (d.b.a. PSC)

PSC Terms & Conditions

Effective December, 1995
Revised June 3, 2013

You the applicant understand and accept these Terms and Conditions and agree to pay for these services according to the rates and billing policies currently in effect.

If PSC does not receive your payment when due, your account may be terminated. Termination of your account does not remove your responsibility under this agreement to pay all fees incurred up to the date the account was cancelled, including any reasonable attorney fees and costs incurred by PSC (including early termination fee if applicable).

Use of any information obtained via this service is at your own risk. PSC specifically denies any responsibility for the accuracy or quality of information obtained through our service.

If you use another organization’s networks or computing resources, you are subject to their respective usage policies.

These PSC Terms and Conditions are subject to change without notice. A current copy will always be available on-line through our homepage at http://www.psci.net/. Continued usage of your account after a new policy has gone into effect constitutes acceptance of that policy. We encourage you to regularly check the policy statement for any changes. (The revised date at the top will be updated to indicate a new revision).

You will notify PSC of any changes in account contact information, such as your address or telephone number.

You are responsible for how your account is used. You may allow others to use it, bearing in mind that you are fully responsible for what they do.

Prices or charges for various packages and services provided are subject to change upon thirty (30) days notice. Continued use of the services provided hereunder shall constitute acceptance of the price or charge changes and agreement to pay said prices and charges.

You may cancel your account at any time upon prior written notice to us. You will still be responsible for any fees incurred up to the date of termination of this service. PSC will reimburse you for any unused fees where appropriate on a pro-rata basis.

These PSC Terms and Conditions and the PSC Acceptable Use Policy supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.

Copyright Infringement: Some of the information available on the Internet is protected by copyright laws. Unless you have permission from the copyright holder, you are not allowed to copy or redistribute this information to others via any format, including use of this information on radio, television or printed media, such as newspapers, magazines or newsletters, and electronically.

In accordance with the Digital Millennium Copyright Act (DMCA), an agent has been designated to receive notification of a claimed copyright infringement for the Perry-Spencer Rural Telephone Cooperative (d.b.a. PSC) Domain (psci.net). Any claims of copyright infringement should be directed to:

copyright@psci.net (Email)

1-800-511-4899 (Telephone)

1-812-357-2211 (Fax)

In the event PSC receives an allegation of copyright infringement involving your account, PSC will provide written notice of the alleged infringement to you at your PSC registered email address. PSC reserves the right to terminate your account in accordance with the DMCA for copyright violations. Therefore, by subscribing to PSC Internet service, you assume responsibility for monitoring your registered PSC email address for communications related to your account.

PSC has a strict anti-junk email policy. PSC reserves the right to block any and all email messages that it considers to be junk and/or unsolicited from outside email servers.

All email sent by each PSC customer will be scanned. If a message you attempt to send appears to contain a virus or it appears that email messages coming from your account are being generated by a computer Worm, these messages will be blocked. PSC may also suspend your email sending ability until the situation can be corrected. If this happens, please contact PSC for assistance in identifying and removing the virus/worm from your computer.

PSC MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF THIS SERVICE FOR A PARTICULAR PURPOSE. PSC TAKES NO RESPONSIBILITY FOR, AND YOU AGREE TO HOLD PSC HARMLESS FROM, ANY DAMAGES SUFFERED BY YOU INCLUDING, BUT NOT LIMITED TO, DAMAGE TO EQUIPMENT OR SOFTWARE, OR LOSS OF DATA, CAUSED BY YOUR USE OF THIS SERVICE AND WHETHER CAUSED BY PSC’S OWN NEGLIGENCE OR YOUR ERRORS AND/OR OMISSIONS.

PSC services may only be used for lawful purposes. Applicant understands and accepts PSC’s Acceptable Use Policy which additionally outlines the appropriate use of this service. Transmission of any material in violation of any United States or state laws or regulations is prohibited. This includes, but is not limited to: copyrighted material, threatening or obscene material, or material protected by trade secret. You agree to indemnify and hold harmless PSC from any claims resulting from your use of this service which damages you or another party. PSC does not monitor your use of PSC’s services. However, PSC will work cooperatively with law enforcement officials upon receipt of a subpoena and in furtherance of the Electronics Communications Privacy Act. Furthermore, if PSC receives notice that you have illegally downloaded, copied or distributed copyrighted material without the copyright owner’s permission, PSC will take all appropriate steps in accordance with the DMCA.

PSC Internet Service subscribers may not use service to run programs or servers that provide network content or connectivity. (A “server” is a “host” computer that connects other computers.) Examples include, but are not limited to use of Mail, FTP, and HTTP servers. However, subscribers may utilize Virtual Private Network (VPN) clients and/or servers, as well as Terminal Server hosts and clients. These prohibitions WILL NOT preclude typical use of PSC Internet Service by most subscribers for “web surfing”, usual and customary e-mail correspondence and a reasonable amount of downloading.

PSC knows that a subscriber’s use of available bandwidth may “peak” for short periods of time when viewing streaming video, uploading/downloading a large file or sending large e-mails, and PSC should not be required to limit bandwidth availability in those instances. However, when a customer’s peak use extends for hours or days at a time and impacts the performance of other customers’ services, PSC may limit your bandwidth.

PSC will use network utilization, monitoring and reporting system to identify and confirm excessive use. PSC will make a good faith and reasonable effort to contact a subscriber PSC believes is making excessive use of PSC Internet Service prior to limiting bandwidth, and to discuss ways the subscriber may avoid such limitation. However, subscribers that PSC determines to be making Excessive Use of PSC Internet Service may have service limited, suspended or, if necessary, terminated.

PSC Internet Service is an “always on” technology. If your computer holds sensitive data, you should consider firewall protection such as a Cisco PIX firewall or a stand-alone proxy server.

An Ethernet Network Interface Card (NIC) in your computer is required for broadband services.

PSC Internet Service will be installed to a single computer, or subscriber provided router. If subscriber does not have a computer at time of installation, technician will install and test PSC Internet Service without the subscriber’s computer.  Any subsequent trips requested by the subscriber for PSC Internet Service assistance after initial installation is billable at time ($60/hr. during normal business hours) and material charges. Individual PSC Internet Service outages requiring dispatch will be responded to no later than the next business day. Internet tech support is available 24/7 by calling 1-877-915-7724.

Due to TCP/IP overhead the data transfer rate will be less than the package rate chosen below. The volume of Internet backbone traffic and contention (competition by users of a system for the use of the same facility at the same time) among PSC subscribers on PSC’s Broadband Network may have an adverse effect on data transfer rates.

Liability for any damages to subscriber’s equipment that may occur as a result of connection to PSC Internet Service is strictly that of the customer.

A QUALITY OF SERVICE GUARANTEE IS NOT AVAILABLE ON ANY PSC INTERNET SERVICE. SERVICE INTERRUPTIONS COULD BE FOR EXTENDED PERIODS OF TIME.

All wireless equipment pertaining to PSC Internet Service is owned and maintained by PSC and its affiliates. Upon termination of service, PSC will attempt to schedule with the subscriber a date to recover its equipment. If arrangement with subscriber to recover wireless equipment cannot be scheduled within 60 days of termination of service date, PSC will invoice subscriber for wireless equipment.


Low Income Program – LifeLine

Assistance

Lifeline is a federal program that helps eligible individuals pay for home telephone or broadband service.  Eligible households can receive up to $9.25 per month in a Lifeline discount.  A household applies for the discount through their service provider, such as Perry-Spencer Rural Telephone Cooperative Inc., d/b/a PSC.

Lifeline Assistance

PSC offers qualifying customers a voice or broadband Internet lifeline discount.  Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband Internet service more affordable.  The program is limited to one discount per household.  Eligible households may apply the monthly Lifeline discount to either broadband Internet service or voice service but not both.  In order to qualify for Lifeline discounts for broadband Internet services, the service you order from PSC must meet minimum service standards: Upload/download speeds of at least 10/1 Mbps and 150 GB of data per month.  Exceptions do apply in limited circumstances.  Lifeline customers also have the option to apply the discount to a service bundle, such as home phone or home Internet.  The Lifeline voice service also includes toll blocking to qualifying customers without charge.  The current discount provided under PSC’s Lifeline service is $9.25 per month for each month that the customer qualifies.

A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines.  You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit

For more information or to apply for the Lifeline discount, please contact PSC at 800-511-4899.  For more information about this federal benefit, please review the following link: https://www.fcc.gov/general/lifeline-program-low-income-consumers

Updated 03/2017

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This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form.  You may also write a letter containing all the information requested in the form.  Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202)690-7442 or email at program.intake@usda.gov .