COVID-19 Statement

Posted June 10, 2020

Jim Dauby headshotA Message from Jim Dauby, PSC President and CEO
Coronavirus (Covid-19) Update – Office Reopening

Dear PSC Members, Customers and Business Associates:

PSC continues to monitor our operations in response to the ongoing Coronavirus (COVID-19) outbreak.  Our focus remains on the health and safety of our employees, customers and the communities we serve.  We recently reopened our offices for employees to return.  Beginning Monday, June 15th, we will be reopening our doors for PSC customers, as well.

We will have a number of safety procedures in place for customers to follow.  Among them are;

  • PSC will limit lobby visits to two (2) customers at a time.  Proper signage will be posted in the lobby and outside at each office entrance.
  • PSC will install physical barriers (sneeze guards, privacy panels) at all offices between PSC personnel and customers.  We ask you to stay behind these physical barriers during your visit.
  • Although not required, we encourage customers to wear a mask.
  • Until further notice, PSC will no longer allow customers to drop-off personal equipment (routers, laptops, etc.) for initial set-up, troubleshooting and/or repair.
  • Customers that have recently disconnected services and want to drop off PSC equipment (STB’s, DVR’s etc.) will be able to do so during office hours.  A recycling bin will be located in each office’s lobby to collect this equipment.
  • Although our doors will now be open, we will continue to invite customers to use PSC SmartHub, office drop boxes, etc. as alternatives to office visits.
  • PSC’s  Ferdinand, Huntingburg and St. Meinrad offices will be reopened.  Due to office construction beyond our control, our Tell City office will remain closed until further notice.

We know many people are still experiencing economic hardships as a result of this pandemic.  As a reminder, PSC has pledged not to disconnect any customer during this period.  Nor will we be assessing late charges on any unpaid balances.  We have also deployed free public Wi-Fi hotspots throughout our region for anyone who doesn’t have Internet access.  If you are having difficulty in paying your bill, or need to access one of our Wi-Fi hotspots, or need assistance on any other matter, please call us today at 800-511-4899.

We appreciate your understanding and cooperation in helping us prevent the spread of COVID-19.  Let’s all continue to do our part and support each other until we can say goodbye to this virus once-and-for-all!

My best to you and your family!

Jim Dauby

President and CEO

 


Posted April 28, 2020

Jim Dauby headshot

A Message from Jim Dauby, PSC President and CEO
Coronavirus (Covid-19) Update

Dear PSC Members, Customers and Business Associates:

PSC continues to respond every day to the Coronavirus (COVID-19) outbreak. Our focus remains on the health and safety of our employees, customers and the communities we serve. Our response is critical to the thousands of people and companies in our region who depend on our broadband networks. We are committed to continuing to provide uninterrupted broadband service to those who need us most.

Although these are unprecedented times, due to proper engineering and design PSC has an incredibly robust, secure and redundant fiber network that is meeting the incredible bandwidth demands we are currently experiencing. We will continue to monitor this bandwidth usage to meet the needs of our community, including public safety, healthcare/telehealth, government, student e-learning and the emerging impact of many employees remotely working from home. Despite these dramatic shifts in traffic patterns and bandwidth capacity spikes, our broadband network continues to perform well.

These networks don’t run by themselves, however. I have never been prouder of our company and how we have responded to being there for our customers and communities. I want to express my deep gratitude, and the gratitude of so many, in saying thank you to PSC’s “frontline” employees, including OSP techs, CO techs, broadband staff and their supervisors, that are keeping everyone connected day-in-and-day-out. They are truly preserving PSC’s core mission of providing our customers access to our broadband networks. Even during this most difficult and challenging period.

We know many people are experiencing economic hardships as a result of this pandemic. As a reminder, PSC has pledged not to disconnect any customer during this period. Nor will we be assessing late charges on any unpaid balances. We have also deployed free public Wi-Fi hotspots throughout our region for anyone who doesn’t have Internet access. If you are having difficulty in paying your bill, or need to access one of our Wi-Fi hotspots, or need assistance on any other matter, please call us today at 800-511-4899. We truly are in this together. I fear these words are starting to be overused, but they are so true. We need to be there for each other, in whatever capacity we can, to help get through this pandemic which is taking a toll on all of us, financially, physically, mentally and spiritually.

No one knows when our regular way of life will return. Just like you, I get encouraged by some news only to be discouraged later. There will be many lessons that come out of this devastating pandemic, one being the need for every American to be connected to a quality broadband network. Too many are going through this difficult time without high-speed Internet. Many right here in our own backyard. PSC is nearing the $100M mark on our investment in deploying fiber broadband throughout our region. There is still so much more to do. I am encouraged by both federal and state governments stepping up to the plate to assist broadband companies, like PSC, to continue to build fiber networks and get more people connected to them. I’m afraid for many during this pandemic, when they need it most, that will not be a possibility. Let’s just hope that just like the eradication of this terrible virus, someday every American will have access to a broadband network.

Until then, let’s all continue to stay strong and remain hopeful.

Jim Dauby

President and CEO


Posted March 16, 2020
A Message from Jim Dauby, President and CEO, on Coronavirus Pandemic

Dear PSC Members, Customers and Business Associates:

At PSC, we are continually monitoring the Coronavirus (COVID-19) outbreak as we are dedicated to ensuring the health and safety of our employees.  We are committed to continuing to provide uninterrupted broadband service to those who depend on it.

Although our business operations have not been adversely affected by the pandemic crisis, we remain vigilant on how we approach our daily routines.   All of us should be doing the same.  With that, PSC will be taking proactive measures to ensure we are able to continue our operations unhindered, and maintain the health and safety of our employees.

  • PSC will constantly be monitoring bandwidth usage and the needs of our community. We will focus on ensuring our broadband networks will support public safety, healthcare and government agency needs.  We understand many families will need Internet access for children studies now that they will be at home.  All this activity, combined with a huge amount of bandwidth being consumed for increased streaming (Netflix, YouTubeTV, Hulu, etc.) will put great demands on our network capacity, but we are prepared for such a spike.
  • PSC will not be terminating service to customers who are unable to pay during this pandemic.
  • PSC will waive any late fees from this inability to pay.
  • Effective Wednesday, March 18th, all PSC business offices will be closed to visitors. Our employees will remain in the office and will be distancing themselves from one another.  We will be available to help meet your needs during our regular business hours via phone or email.  We also encourage customers to utilize drop boxes located at each of our office locations.
  • Effective Monday, March 23rd, PSC will cease new service installations for businesses and residential homes. Emergency network outages will be Priority #1 and be responded to immediately by PSC techs.  Service troubles and interruptions for businesses and residential customers will be evaluated on a case-by-case basis.  It may be determined it can be fixed remotely.  In no uncertain circumstances will any service runs be performed in an environment that has been exposed to any contagious illness.

It is worth emphasizing, these changes will not affect your current PSC services.   Even as we adjust our workplace policies to allow our staff to feel safe for themselves and their families, we are committed to continuing service to everyone during this unprecedented period in our nation’s history.   We will be monitoring ongoing developments, re-evaluating and keeping you informed of changes. We encourage you to take the best steps necessary for your own individual health and safety, including following the guidance of the Centers for Disease Control and the Indiana State Department of Health.

If you have questions, concerns about your service, paying your bill or the recently implemented precautions please do not hesitate to contact us.

Thank you, everyone.  Remain strong, we will get through this pandemic together.

Jim Dauby

President and CEO


Posted March 13, 2020

In response to the impact of the coronavirus (COVID-19), PSC wants you to be aware of the steps we are taking to protect both our customers and employees.

PSC has asked our employees to take additional precaution with regard to social contact and public places. Obviously, based on our business, we will continue to come in contact with our customers through our daily interactions. We want our employees to be mindful of a safe work environment and to follow the recommendations provided from the Centers of Disease Control and Prevention regarding hand washing and staying home when sick.

As a customer, we want you to be aware of the safeguards PSC is taking to protect our patrons, employees and our workplaces. In addition, we wanted to take this opportunity to remind you how easy online access with our PSC SmartHub app can be. This app can help you avoid public contact while continuing to maintain your accounts with PSC. The PSC SmartHub app provides access to billing history and allows you to make payments. To set up this app, you will need your account number. Search PSC SmartHub in the App store or go to https://psci.smarthub.coop/Login.html. If you need assistance setting up your online access, simply call us at 1-800-511-4899. Also, every PSC office (St. Meinrad, Tell City, Ferdinand and Huntingburg) include a dropbox outside the building to securely leave your payment.

At PSC, we LOVE our customers, and we hate that this has potentially interrupted those visits to our office locations. For now, know that these efforts are in the best interest of protecting our employees and our customers. At PSC, we want everyone to be safe and healthy!


REMINDER

If you experience any service trouble after business hours or over the weekends, please contact our following After-Hours Support Lines:
AFTER-HOURS 24/7/365 SUPPORT
Emergency Telephone Repair Service: 1-888-298-3637
Internet Technical Support: 1-877-915-7724