Phone
Contact PSC for general phone support inquiries
Copper cable customers:
No Dial Tone
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Starting with a phone that is considered reliable, connect the phone to a phone jack and check for a dial tone. If the dial tone is present, continue connecting devices, ONE DEVICE AT A TIME, checking for dial tone after each device is added. If connecting a device causes you to lose the dial tone, disconnect the device and verify that the dial tone is available again. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Or for those more adventurous:
Mounted on the outside of the house, usually near the power meter, is a grey box approximately 8”x 8” labeled “Network Interface Device”. Open the box with a screwdriver and unplug the short phone cord. Connect a regular corded phone in the jack. If you hear a dial tone, the trouble is inside the residence. Perform the procedures outlined above to eliminate devices connected to your phone line.
If no dial tone is present at the Network Interface Device, notify PSC that you have tested for dial tone at the Network Interface and there is no dial tone. This will tell PSC technicians that the trouble is in PSC’s equipment.
Phone Line Is Noisy Or Has Static
Unplug all devices plugged into phone jacks, including satellite receivers, computer modems, fax machines, answering machines, all phones, etc. On cordless phones, disconnect the power adapters as well. Leave all equipment disconnected for several minutes.
Begin re-connecting devices, ONE DEVICE AT A TIME, checking for static or noise after each device is added. If connecting a device causes static or noise, disconnect the device and verify that the noise stops as well. Assume that this device may be causing the problem. Continue connecting other devices, verifying the dial tone as you go.
Caller ID No Longer Displays
Disconnect the Caller ID device from the phone line and power. Reconnect device and make a test call to your number (call from your cell phone, or ask a friend to call you). Allow two rings before picking up the call. If the Caller ID device is not registering the call, contact PSC to verify that Caller ID service is enabled on your account. Note that if there is a problem with only one device, it is likely that the device is not working.
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Internet
How do I change my password?
There are two ways you can change your e-mail password. You can visit our PSC App Portal
Or you can change your password by contacting a PSC Customer Service Representative during normal business hours.
Please Click Here for instructions on how to change your PSC Email Password on our App Portal.
How do I change my username?
You can change your username by contacting a PSC Customer Service Representative during normal business hours. PSC will delete your current account (including your e-mail account) and set up a new account with the new username and new e-mail address.
How do I change my Internet login password?
You can change your PPPoE login password by contacting a PSC Customer Service Representative during normal business hours.
Can I add another email address?
You can add another email address by contacting a PSC Customer Service Representative during normal business hours. Your new email address will be active by the end of the working day.
I have wireless internet service with PSC but I can not connect my smartphone/laptop to the wireless service why is that?
PSC’s wireless broadband service is a fixed wireless service that requires the customer to login using a username/password. This is referred to as a PPPoE connection.
To get wireless service to your devices (smartphone/laptop) you would need to purchase a router. These can generally be purchased from any store that sells electronics. We recommend purchasing a Netgear or Linksys router which generally run around $50.
Does PSC sell wireless routers?
PSC does not sell routers but you can purchase one at most retail stores. We recommend purchasing a Netgear or Linksys router which generally run around $50.
I have PSC internet service with a router and my internet stopped working. What should I do?
The first thing to try would be to unplug the power cable from the router for ~20 seconds and plug it back in. It will take a minute or two to boot up after that. This can fix small issues a lot of the time. DO NOT PRESS THE RESET BUTTON ON THE ROUTER. Pressing the reset button will set your router back to factory settings.
I have my own ADSL modem, can I use it?
No, PSC configures modems specifically for their network, purchasing a modem from the store or Ebay will not work. Please call our office or stop by our office or call us to further troubleshoot your modem. We can test the modem from here, if is bad we can replace it for you. They are $49.
Do I need Virus / Spyware Protection?
Yes. Unfortunately, after 10 years, support for Windows 7 ended on January 14, 2020.
While you could continue to use your PC running Windows 7, without continued software and security updates, it will be at greater risk for viruses and malware. Going forward, the best way for you to stay secure is on Windows 10. And the best way to experience Windows 10 is on a new PC. While it is possible to install Windows 10 on your older device, it is not recommended.
Have more questions? Find more help at the Windows 10 FAQ:
How can I protect myself while online?
Verify data is encrypted, see below for tips:
When sending confidential information over the Internet such as usernames, passwords, or credit card numbers only send it securely. To verify this look for a small lock ( 
We also suggest making sure the URL begins with https as shown above.
While the lock is in the lock position, data is encrypted, which helps anyone from understanding the data if it’s intercepted. When no lock is visible or in the unlocked position all information is plaintext and if intercepted could be read. If a webpage is not secure, such as an online forum, use a password you wouldn’t use with protected sites such as your online banking website.
E-mail is not encrypted
Websites should not transmit confidential data over e-mail, such as passwords, credit card information, etc. E-mail is not encrypted and if intercepted by a third-party could be read.
Be aware of phishing scam
Familiarized yourself with phishing scams and techniques, which are used to trick you into divulging your account information. Online banking sites, Paypal, EBay, Amazon, and other popular sites that require logins are popular targets.
Use a safe password
Websites that store confidential data, such as an online bank site need to use strong passwords. Also, it is highly recommended that you use a different password for each website that requires a login. If you need help remembering your passwords consider using a password manager.
Use caution when accepting or agreeing to prompts
When prompted to install any program or add-on make sure to read and understand the agreement before clicking on the Ok button. If you do not understand the agreement or feel it is not necessary to install the program cancel or close the window.
Additionally, when installing any program watch for any check box that asks if it’s ok to install a third-party program, toolbar, etc. These are never required and often cause more issues than good. Leave these boxes unchecked.
Be cautious where you’re logging in from:
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- Business
- Your place of work can install key loggers or use other methods of monitoring the computer while online. Someone who has access to this information could read these logs and gather usernames and passwords. Also, do not store any passwords in your browser if your computer is shared with other coworkers.
- Wireless network
- When on a wireless network realize that all information being sent to and from your computer can be intercepted and read by someone nearby. Prevent this from happening by only logging into a secure network using WEP or WPA. If this is a home wireless network, make sure it is secure.
Friends house
Be concerned when logging into an account from a friends computer. A computer or network you are not familiar with could intentionally or unintentionally log usernames and passwords. Finally, when logging into any site on a friends computer never save the password information on their browser.
Be aware of those around you
While at work, school, library, or anywhere that has people around who could look at the monitor be cautious of anyone shoulder surfing. Someone could watch you type in your password, which would give them access to your account.
If you need everything displayed on the screen to remain private, consider a privacy filter for the display.
Update Internet browser plugins
Often many attackers find security vulnerabilities through browser plugins such as Adobe Flash. Make sure all installed Internet plug-ins are up-to-date.
Secure saved passwords
Make sure to store passwords and login information in a secure area. Never write login information on a sticky note or in a text file that is not encrypted.
To save your passwords we recommend using a password manager, which stores all login information and securely encrypts and password protects that information.
When saving password information in a browser, it may be visible by anyone who has access to your Internet browser. For example, without a master password set up in Firefox anyone can see all stored passwords.
All PSCI connection must have a PPPoE connection to get to the Internet.
Windows XP:
Create a PPPoE client connection
Click Start, click Control Panel, and then double-click Network and Internet Connections.
Click Network Connections, and then click Create a new connection in the Network Tasks pane.
After the Network Connection Wizard starts, click Next.
Click Connect to the Internet, and then click Next.
Click Set up my connection manually, and then click Next.
Click either Connect using a broadband connection that requires a user name and password or Connect using a broadband connection that is always on.
Type the Internet service provider (ISP) name that your ISP provided, and then click Next.
Type the user name that PSCI provided.
Type the password that PSCI provided.
Type the password one more time to confirm it, and then click Next.
Click Add a shortcut to this connection to my desktop.
Click Finish to complete the wizard.
VISTA/Windows 7/Windows 8:
Internet, clicking Network and Sharing Center, clicking Set up a connection or network, and then clicking Connect to the Internet.
On the How do you want to connect? page, select Broadband (PPPoE).
Type the user name that PSCI provided.
Type the password that PSCI provided.
Continue to follow the steps in the wizard.
Applies to Windows 7 and 8
Open the Connect to the Internet wizard by clicking the Start button , and then clicking Control Panel. In the search box, type network, click Network and Sharing Center, click Set up a new connection or network, and then double-click Connect to the Internet.
On the How do you want to connect? page, select Broadband (PPPoE).
Type the user name that PSCI provided.
Type the password that PSCI provided.
Continue to follow the steps in the wizard.
MAC:
Your broadband Internet service providers may require you to connect via PPPoE (Point-to-Point Protocol over Ethernet). This article explains how to set up PPPoE in Mac OS X 10.6 or later.
Follow these steps if you connect your computer directly to a DSL or cable modem and your ISP requires you to use PPPoE. If you have an AirPort Extreme, Express, or Time Capsule, follow these steps to set the computer up first, without the base station connected to the network, then see the AirPort section at the end of the article.
Before continuing, please note that many DSL or cable modems also function as a router, and handle any necessary PPPoE settings on their own. You should only follow these instructions if your ISP confirms you’ll need to set up PPPoE directly on your computer or router.
Note: If configuring PPPoE in Mac OS X v10.5 or earlier, please refer to this article.
Steps to connect
Make sure that the DSL or cable modem is on and connected to the Internet (based on its status lights), and that the Ethernet cable is connected to the computer. Some modems have separate status lights for each connection.
From the Apple () menu, choose System Preferences.
From the View menu, choose Network.
Unlock the pane (if needed).
Click the “+” button in the bottom left corner to add a new interface.
Choose “PPPoE” as the Interface, and make sure “Ethernet” is selected in the “Ethernet” menu.
Click Create.
Type your username in the Account Name field.
Type your password in the Password field. If you want all users of this computer to use the same connection method, select the checkbox for “Save password.”
Tip: To have the computer automatically connect whenever you open a network application (web browser, email, and so forth), click the Advanced button, select the PPP tab, and select the “Connect automatically when needed” checkbox.
Click the TCP/IP tab.
Choose either Using PPP or Manually from the Configure IPv4 pop-up menu, as instructed by your Internet service provider. Choose Manually if your ISP gave you a static IP address. Enter the static IP address in the IP address field.
Click the DNS tab.
Under DNS Servers, click the “+” button, then type in the first DNS server your ISP has provided (if any). Repeat the same steps for each additional DNS server.
Click Apply Now.
Open a web browser or other Internet (TCP/IP) application to verify your connection.
Tip: If you did not check the option in step 10 to automatically connect when needed, there are two other alternatives. You can either manually click on “Connect” from the Network System Preference screen while PPPoE is selected when you want to access the Internet, or you can check the “Show PPPoE Status in menu bar” checkbox on the same screen, and then use the PPPoE menu icon to connect when needed.
Additional steps for AirPort
After the computer successfully connects to the Internet, physically connect the base station to the network.
Disconnect the DSL or cable modem’s power cord for a few seconds, then plug it back in.
Use AirPort Utility (located in /Applications/Utilities/) to copy the computer’s settings to the base station.
If you selected the option “Connect automatically when needed” (step 10 above), open Network preferences after using the AirPort Setup Assistant and deselect this setting for your computer’s Built-in Ethernet port.
Basic Error Codes and Router Info
Error Codes
Error 769-Check Ethernet card and make sure its Enabled
Error 691-Check Username and password, Have them retype info
Error 678-Restart wireless radio
1. Linksys/D-Link Injector-Unplug Power Cable
2. Alvarion Breezaccess radio-unplug Power Cable
3. Breezenet Picat-5-unplug DATA POWER OUT PORT
4. Wimax, 5.3, 5.8, 900VL-Unplug Alvarion IDU power supply
Other
1. Check cable and make sure connection is secure
2. If they have a router they shouldn’t be using the PPPOE connection on the computer, just have them reboot the router and try again
3. Delete and reset up PPPOE connection on the computer
ADSL Trouble Shooter
(ADSL 2+ Modems – Comtrend CT-5072T (current), Comtrend CT-5071T, Siemens Speedstream 4100, Efficient Networks Speedstream 5100)
(ADSL 2+ Modems Video modems) – Thompson ST546v6
Error Messages
Error 691-Check Username/password, have them retype info
Error 769-Check Ethernet card and make sure it’s enabled
Error 678-Check Light on modem-Follow steps below
DSL light OFF
1. Check telephone cable to modem-bypass surge protection and/or splitter
2. Restart Modem and check lights
No Ethernet Light
1. Check Ethernet card on computer and make sure it’s enabled
2. Have them restart router it present
3. Check Cables
FTTP (Fiber-to-the-Premise or Fiber-to-the-Home)
Error messages
Error 678-Check cable going to computer
Error 691-Check username and password
Error 769-Check Ethernet Card to make sure it’s enabled
Router-Power cycle, if still doesn’t work bypass and setup PPPOE on computer
Equipment
At customers computer is a Single Port Cat-5 Module with a cat-5 cable going to computer or customer’s router.
Only other Equipment the customer can check is a switch (D-link/Netgear/TrendNet) in the White Cabinet installed in house. Just make sure it’s powered on and cables are secure – ONLY FOR VIDEO
Router Setup
All routers should be setup for a PPPOE connection. Router setup steps:
Linksys
- Open Internet Explorer, clear the address bar and Enter 192.168.1.1, Hit ENTER.
- Will ask for a username and password, Leave the Username BLANK and the Password is admin
- Should Open a Linksys window, Click on the Drop down box for the Connection Type and select PPPOE
- Enter Customers USERNAME and PASSWORD, click on KEEP ALIVE TIME 30sec.
- Hit SAVE or APPLY at the bottom
- Then try to Open your Internet Explorer
Belkin
- Open Internet Explorer, Clear the address bar and enter 192.168.2.1, hit ENTER
- Click on Connection Type on the Left side under INTERNET WAN
- It will Ask for a password but none is needed, just hit SUBMIT
- Select PPPOE, hit NEXT
- Type in the USERNAME and PASSWORD, uncheck the box to Disconnect after 5 MIN, Hit APPLY
- Router should reboot, then Close the Internet Explorer and re-open IE and try to get a web page
D-Link
- Open Internet Explorer, Clear the address bar and enter 192.168.0.1, Enter
- It will ask for a username and password, username-admin and leave the password blank, just hit ok
- Click WAN on the left side, select PPPOE and enter the Customers Username and Password & set Max Idle Time to 0, Hit APPLY at the Bottom
- Then Once back to the router Screen, close the Internet Explorer and re-open and try to get a web page
NetGear
- Open IE and Erase what’s in the Address bar and type 192.168.1.1 or www.routerlogin.net, hit Enter
- Username-admin, password-password, then hit Enter
- Click on Setup on the Left side
- Should ask if your Internet Connection Requires a Login, select Yes and Enter the Customers Username and Password, and set the Idle Time out to 0, then Hit APPLY
Once Screen comes back close and reopen Internet Explorer and try to get a web page.
Download the DSL Self-Installation Guide
Email Server Settings
Incoming Server (IMAP) Recommended
Server: imap.psci.net
Port: 993
SSL: Enabled
Username: user@psci.net
Incoming Server (POP):
Server: pop.psci.net
Port: 995
SSL: Enabled
Username: user@psci.net
Outgoing Server (SMTP)
SMTP Server Settings:
Server: smtp.psci.net
Port: 465
SSL: Enabled
Username: user@psci.net
User/Pass Authentication Required
For further instructions on setting up other devices please visit the link below.
GreyMail Junk Mail Filter:
Greymail Spam Filter apps portal
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