PSC

OPEN INTERNET POLICY

PSC adopts this Open Internet Policy in compliance with the Federal Communications Commission's (FCC's) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52). This Open Internet Policy is effective as of November 20, 2011.

The practices, characteristics, and terms and conditions within this Open Internet Policy are intended to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission, while permitting PSC to manage its network reasonably. PSC may add, delete, or modify certain practices, performance characteristics and term and conditions from time to time at its discretion.

No Unreasonable Discrimination: PSC does not unreasonably discriminate in transmitting lawful network traffic over a customer's broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.

PSC does not: ·

• Discriminate among specific uses, or class of uses, of its network
• Impair, degrade or delay VoIP applications or services that compete with its voice services
• Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
• Impair free expression by actions such as slowing traffic from particular web sites or blogs
• ·Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
• Prioritize its own application, services or devices or those of its affiliates

No Blocking: PSC does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.

NETWORK MANAGEMENT PRACTICES

General: PSC manages its network with the goal of providing the best practicable broadband Internet experience to all of its customers. Within the scope of its resources, it attempts to deploy and maintain adequate capacity and facilities within its own network, and to acquire sufficient Middle Mile capacity or facilities outside its service area to connect with the Internet. PSC and its staff use their best efforts to monitor, address, and minimize (but cannot guarantee that it can prevent) the effects of spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.

Congestion: PSC has not experienced substantial problems with congestion. However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by PSC to provide the customer with access to the Internet. Such service capacity is outside the control of PSC.

Where feasible, PSC will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the Internet. Such processes take time to implement and may not be feasible in all situations. Therefore, PSC reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, PSC reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience longer times to download or upload files. It is expected that any periods of traffic management due to congestion will be brief and infrequent.

Use of Network: In no case will PSC discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.

Applications: Customers may use any lawful and commercially available application which they desire. PSC does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. PSC will only take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to PSC's network or is unlawful, including, but not limited to, violating intellectual property rights.

Devices: PSC does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on the PSC network, as long as such device does not harm the network.

Security: PSC undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. PSC does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact PSC as soon as possible. PSC will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.

Other Matters: Other terms and conditions for use (e.g., P2P wireless Internet traffic) are found in PSC's Terms and Conditions found at http://newweb.psci.net/allproducts/internet/terms/cfm and PSC's Acceptable Use Policy found at http://newweb.psci.net/allproducts/internet/acceptableuse.cfm. PSC's Terms and Conditions and Acceptable Use Policy control to the extent there is any inconsistency with this Policy.

PERFORMANCE CHARACTERISTICS

Actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by PSC from third party providers and also affected by significant use of specialized services such as Internet-based video services. PSC cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.

PRIVACY

As a general statement, PSC does not usually entail inspection of network traffic. PSC does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. PSC does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.

PSC DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.

REDRESS OPTIONS

Questions and complaints regarding the foregoing matters should be addressed to PSC at 812-357-2123. Customers that are not able to obtain satisfaction from PSC have the option of invoking the FCC's informal and formal complaint procedures regarding Open Internet Framework disputes.